THE START OF YOUR HAIR EXPERIENCE!
Terms and Conditions
XomaSalon.com provides services to you subject to the following conditions. If you shop at XomaSalon.com, you accept these term and conditions. Please read them carefully. In addition, when you use any current or future XomaSalon.com service you also will be subject to the guidelines and conditions applicable to such service or business.
SHIPPING & DELIVERY ESTIMATES
ESTIMATED SHIPPING DATES FOR STANDARD DELIVERY
Estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and prepare items for shipment. We do our best to accurately estimate when items will ship from our facilities. Our goal is to process all orders within
24-48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00 AM-5:00 PM EST, excluding holidays).
Orders usually ship within 3-5 days. It’s entirely possible for an item that hasn’t shipped by the beginning of the date range to still arrive within our stated delivery estimate.
SHIPPING METHODS AND CHARGES
Ground (delivered in 3-5 business days at a cost of $6.50)
2-Day (delivered in 2 business days at a cost of $8.50)
Overnight (delivered in 1 business day at a cost of $12.95)
After you successfully place your order, you can track its status online using the order number provided on your order confirmation email.
You will receive a shipping confirmation email informing you of the specific carrier used
for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. If you have not received a shipping confirmation
email within 3 business days of submitting the order please call 973.218.0828 for an update on your order status.
The estimated order delivery times listed above include the time it takes to process your order and the transit time of the shipping method. Please allow 2 to 3 business days to process the order prior to shipment.
All orders are processed and shipped during our normal business hours (Monday through Friday, excluding holidays, prior to 5 PM EST). In the event that your order is cancelled you will be contacted via email.
Order delivery times may be delayed due to circumstances such as credit authorization, insufficient or inaccurate information provided when placing the order, incomplete payment, and not being available for signature upon delivery. You will be contacted via phone or email should such a condition be realized during the course of processing your order.
At this point IRS does not tax Internet sales, except for those sales made to residents of the state of New Jersey. Since XomaSalon.com operates in NJ, we must charge sales tax to our New Jersey neighbors.
We sell only the highest quality products at XomaSalon.com, but, if for any reason, you are unhappy with your product you may return it to us, unopened, within 30 days for a refund. Please note that shipping fees cannot be refunded nor can we refund your purchase for non-defective products if the product has been removed from its original packaging.
To return a product please package it securely, and mail it to us at the address below. To ensure receipt by XOMA Salon & Spa, we recommend that you send the product back to us via UPS or another carrier that offers a package tracking service. Also, please make sure you provide us with your packing slip or a copy of your invoice so we may credit your credit card accurately.
Please send returns to:
XOMA Salon & Spa
730 Morris Turnpike (Route 124 West)
Short Hills, NJ 07078
If you refuse delivery of a package, due to customer error, we will credit your card LESS the shipping costs.
If an item arrives damaged or is missing pieces, we will replace the item as quickly as possible. Please call us at 973.218.0828.
If you need further assistance in replacing a defective item, please let us know.
XomaSalon.com and its affiliates attempt to be as accurate as possible. However, XomaSalon.com does not warrant that product descriptions or other content of this
site is accurate, complete, reliable, current, or error-free. If a product offered by XomaSalon.com itself is not as described, your sole remedy is to return it to XomaSalon.com in unused condition.
This site is provided by XomaSalon.com on an “as is” and “as available” basis. XomaSalon.com makes no representations of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the fullest extent permissible by applicable law, XomaSalon.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant liability and fitness for a particular purpose. XomaSalon.com does not warrant that this site, its servers, or e-mail sent from XomaSalon.com are free of viruses or other harmful components. XomaSalon.com will not be liable for any damages of any kind arising from the use of this site or the information, content, materials, or products included on this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply and you might have additional rights.
By visiting XomaSalon.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and XomaSalon.com or its affiliates.
Any dispute relating in any way to your visit to XomaSalon.com or to products you purchase through XomaSalon.com shall be submitted to confidential arbitration in a location in New York chosen by XomaSalon.com. This includes to the extent you have in any manner violated or threatened to violate XomaSalon.com’s intellectual property rights. XomaSalon.com may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
XomaSalon.com reserves the right to make changes to its site, policies, and these terms and conditions at any time. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that term and condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and condition.
XomaSalon.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use XomaSalon.com only with the involvement of a parent or guardian.
When you visit XomaSalon.com or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Visitors may submit suggestions, ideas, questions, and other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. XomaSalon.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you submit material, and unless we indicate otherwise, you grant XomaSalon.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant XomaSalon.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify XomaSalon.com or its affiliates for all claims resulting from content you supply. XomaSalon.com has the right but not the obligation to monitor and edit or remove any activity or content. XomaSalon.com takes no responsibility and assumes no liability for any content posted by you or any third party in our message boards, chat rooms, or on any other portion of our Website.
XomaSalon.com grants you the non-exclusive right to access and make personal use of this site, revocable by XomaSalon.com at any time, but not the right to download (other than page caching) or modify the site, or any portion of it, except with the express written consent of XomaSalon.com. This revocable and non-exclusive right does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information or the contents of this site for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose or any other purpose without the express written consent of XomaSalon.com.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of XomaSalon.com and our affiliates without the express written consent of XomaSalon.com. You may not use any meta tags or any other “hidden text” utilizing XomaSalon.com’s name or trademarks without the express written consent of XomaSalon.com. Any unauthorized use terminates the permission granted by XomaSalon.com to use this site.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of XomaSalon.com so long as the link does not portray XomaSalon.com its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any XomaSalon.com logo or other proprietary graphic or trademark as part of the link without the express written permission of XomaSalon.com.
XomaSalon.com and its affiliates reserve the right to refuse service, remove or edit content, or cancel orders in their sole discretion.